Contact Admin

Need help? Our team is ready to assist — choose the channel that suits you best.

Email

For detailed questions, partnerships, or official documents.

[email protected]

Operating Hours

Our support team is available to answer questions on:

• Monday – Saturday: 08.00 – 22.00 WIB
• Sunday & Public Holidays: 10.00 – 20.00 WIB (response time may be slower)

Orders are processed automatically 24/7 by the system — operating hours apply only to manual support.

Topics You Can Ask About

• Issues when topping up balance (gateway failed, payment not confirmed).
• Orders stuck / not processed beyond the estimated time.
• Refill guarantee claims on services that support it.
• Custom rate requests for large volumes (resellers).
• Business partnerships and B2B.

Before Contacting Admin

For a faster response, prepare the following information:

• Username of your panel account.
• Order ID (can be found in the menu History).
• A screenshot of the problem you are experiencing.
• A clear description + the steps you have already tried.

Self-Service

Many common questions are already answered in:

• User Guide — how to sign up, top up, order
• Terms of Service — guarantee terms & limitations
• Refund Policy — automatic refund conditions